At Viauty we have a 24 hour cancellation/rescheduling policy. If you cancel or change your appointment with less than 24 hours notice, you will be charged a fee determined by our stylist based on your service. This policy is in place out of respect for our team and clients. Cancellations with less than 24 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot.
We fully understand that sometimes being late is outside of your control. We will always do our best to accommodate late arrivals. However accommodating late guests is often impossible without disrupting every other guest schedule that day. Please be aware in the unfortunate event you are late, 15 minutes after the scheduled time of your appointment will result in full charges without the opportunity to reschedule. If you have a voucher and do not show up for your treatment or cancel 24 hours before your treatment time, you will forfeit your voucher.